Returns, Refunds & Cancellation Policy

Because press-on nails are personal-use hygiene products, we cannot accept returns or exchanges once an order has been placed or delivered. Please choose your set carefully — sizing and shape details are on every product page.

No cancellations

Orders cannot be cancelled once placed, as we begin processing them right away to dispatch quickly. All sales are prepaid and final, subject to the damaged/wrong-item protection below.

Damaged, defective or wrong item — free replacement

We want you to love your nails. If your order arrives damaged, defective, or you received the wrong item, we'll make it right with a free replacement. Just:

• Email glossiibusiness@gmail.com within 48 hours of delivery, and
• Include your order ID and clear photos (and an unboxing video, if possible) showing the issue.

Once verified, we'll ship a replacement at no cost. If the same set is unavailable, we'll offer an alternative of equal value or a full refund to your original payment method.

Refunds

Where a refund is approved (e.g. a verified damaged/wrong item that can't be replaced), it is issued to your original payment method within 5–7 business days of approval. Shipping charges, if any, are non-refundable except where the fault is ours.

Not covered

• Change of mind, wrong size/shape selected, or "didn't suit me".
• Damage from wear, improper application, or removal not following our instructions.
• Minor variations in colour/finish between screen and product (see our Terms).